Ticket Collectors and Ushers

Ticket Collector or Ushers collect tickets or admission passes and usher patrons to their seats at an entertainment, sporting or recreational venue, prepare the venue before an event and lock up premises afterwards.

  • The Job
  • The Facts
  • Related Courses

What the job involves

  • Issues tickets to patrons, accepts payments and gives change
  • Answers enquiries concerning admission prices, event schedules and coming attractions
  • Keeps daily balance sheet of cash received and tickets sold
  • Fills reservations by telephone or mail
  • Checks ticket stubs and shows patrons to seats
  • Distributes programmes
  • Stores clothing, luggage and other articles for patrons and employees of an establishment, and issues claim checks or tickets for their return

Key values of workers in Ticket Collectors and Ushers

  • Support

    Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

  • Independence

    Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

  • Working Conditions

    Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

  • Recognition

    Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

  • Achievement

    Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Top skills required for workers in Ticket Collectors and Ushers

  • Speaking

    Talking to others to convey information effectively.

  • Service Orientation

    Actively looking for ways to help people.

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Coordination

    Adjusting actions in relation to others' actions.

  • Persuasion

    Persuading others to change their minds or behavior.